Privacy Policy

Last Updated: November 2025

Buffalo Eatz (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, make purchases, or participate in our Loyalty Program, promotions, or communications.

By visiting our website, signing up for our Loyalty Program, or consenting to receive messages, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in the following ways:

a. Information You Provide Directly

Contact details such as your name, phone number, and email address when you sign up for our Loyalty Program or contact us through our website.

Transaction information such as order history, purchase amount, and visit frequency when you earn or redeem loyalty rewards.

Communication preferences when you check boxes to receive transactional or promotional messages.

b. Information Collected Automatically
When you visit our website, we may collect non-personal data such as your browser type, device information, IP address, and browsing behavior using cookies or similar technologies. This helps us improve our website and marketing performance.

c. Information from Third Parties
If you connect through social media platforms or third-party services, we may receive limited information in accordance with their privacy settings and policies.

2. How We Use Your Information

We use your information to:

Operate and maintain the Buffalo Eatz Loyalty Program.

Award stamps and track your rewards accurately.

Send transactional messages related to your account, such as confirmations, reminders, and notifications.

Send marketing or promotional messages if you’ve opted in, including special offers, new product updates, and discounts.

Improve customer service, website experience, and marketing campaigns.

Comply with legal, regulatory, and operational requirements.

3. Text Message Consent and Communication

By checking the applicable consent boxes on our website or forms:

You agree to receive transactional messages related to your account, orders, or loyalty activity. These messages may include appointment reminders, confirmations, and account notifications.

You may also consent to receive marketing and promotional messages, including special offers, product updates, and limited-time deals.

Message frequency may vary. Message and data rates may apply.
You can reply STOP to opt out at any time, or HELP for assistance.
Your consent to receive messages is not a condition of purchase.

4. How We Protect Your Information

We take data protection seriously. Buffalo Eatz uses reasonable physical, technical, and administrative safeguards to secure your personal information from unauthorized access, disclosure, alteration, or destruction.

However, no system or online transmission is completely secure. By using our website and services, you acknowledge and accept these inherent risks.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy—such as maintaining your loyalty account, processing communications, or complying with legal obligations. You may request deletion of your data at any time (see Section 9).

6. Sharing Your Information

Buffalo Eatz does not sell, rent, or trade your personal data to third parties.
We may share information only with:

Service providers who help operate our loyalty, marketing, or communication systems (e.g., SMS/email platforms or CRM tools).

Legal authorities when required by law, regulation, or legal process.
All partners are required to protect your data and only use it for agreed purposes.

7. Cookies and Tracking Technologies

Our website may use cookies, pixels, or similar technologies to enhance your browsing experience, analyze traffic, and personalize content. You can disable cookies through your browser settings, but some features of the site may not function properly without them.

8. Children’s Privacy

Buffalo Eatz does not knowingly collect or maintain information from children under 13 years of age. If we become aware that we have inadvertently collected personal data from a child, we will delete it immediately.

9. Your Rights and Choices

You have the right to:

Access, review, or update your personal information.

Withdraw your consent to receive promotional messages.

Request deletion of your account and data.

Opt out of text or email communications at any time by replying STOP or following the unsubscribe link.

To make a privacy-related request, contact us at [email protected]

10. Links to Other Websites

Our website or digital messages may contain links to external sites not operated by Buffalo Eatz. We are not responsible for the privacy practices or content of those websites. Please review their respective privacy policies when visiting.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. Updates will be posted on this page with the revised date at the top. Continued use of our website or services after changes means you accept the updated terms.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Buffalo Eatz
5015 N Tryon St. Charlotte, North Carolina, 28213
📧 [email protected]
📞 (980) 498-7794